Shipping Policy

Thank you for shopping with Dennisa!

We are committed to delivering your order safely and as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

During busy periods, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times depend on your location:

• Morocco: 2–5 business days
• International orders: 5–15 business days

Please note that delivery times are estimates and may vary due to shipping carriers, weather conditions, customs, or other circumstances beyond our control.

Shipping Fees

Shipping costs are calculated and displayed at checkout based on your delivery address and order details.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or message with tracking information when available.

Please allow some time for the tracking information to become active.

Incorrect or Incomplete Address

Please make sure your shipping address is correct and complete before placing your order.

Dennisa is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery time, please contact us so we can assist you.

If a package is confirmed as lost by the shipping carrier, we will work with you to find an appropriate solution.

Contact Us

If you have any questions regarding your